What you get
- Your public review count and overall rating
- How many reviews currently have no reply
- Three sample replies written to real reviews on your profile
Free. No contract. No credit card. Just a clear look at how we’d sound on your profile.
Google review replies, written and posted for you
Tidewater Reviews helps home-service businesses answer every Google review with personal, on-brand replies — without evenings spent typing. Nova Scotia based. English replies. Your Google account stays yours.
No obligation. We’ll pull your public review count, rating, unanswered reviews, and three sample replies so you can judge the quality yourself.
Free review audit
See the quality before you pay. Email your business name and Google Maps link — we’ll send a short, no-obligation audit from your public reviews.
Request yours
Tell us the business name and a Google Maps link. We’ll reply by email with the audit.
Email for a free review auditOr write [email protected] with the subject “Free review audit.”
How it works
Done for you by default. You stay in control of every word that goes live.
Add us as a Manager
Invite [email protected] as a Manager on your Google Business Profile. That’s Google’s own sharing feature — you never share a password, and you can remove us anytime.
We write a reply to every review
We read each review and draft a fact-checked, on-brand reply that sounds like your business wrote it.
You get the batch by email
Every batch lands in your inbox first. You have 48 hours to edit or object. If we don’t hear otherwise, we post the approved replies for you. Monthly reviews are answered within 2 business days of the review going live (or of us receiving access).
Sensitive reviews wait for your OK
Any 1–2 star review, complaint, or sensitive case only goes live after you explicitly say yes.
Turnaround we commit to
- First backlog batch: within 3 business days of Manager access (or intake, for drafts-only) and payment.
- Ongoing monthly reviews: answered within 2 business days.
- 1–2 star and sensitive reviews are always held and posted only after the owner’s OK.
Prefer to post yourself? Choose drafts only at the same price. We email the replies; you paste them into Google.
Simple pricing in CAD
Month to month, or save with annual prepay. Cancel monthly plans anytime. Paid by Interac e-Transfer before work starts. No surprise charges. Prices in CAD.
Backlog Pilot
$49 CAD
- Up to 10 existing reviews
- Done within 3 business days of access and intake
- One revision round
- Posting for you, or drafts only
Monthly Review Care
$149 CAD / month
- Every new review answered
- Fair use up to 40 reviews / month
- Short monthly note on themes in your feedback
- One consolidated revision round
- Annual prepay: $1,490 CAD / year (2 months free), paid upfront by e-Transfer
Review Care Plus
$199 CAD / month
- Everything in Monthly Review Care
- Every new review answered (fair use up to 40 / month)
- 4 Google Business Profile posts per month, written and posted for you
- Themes note and one consolidated revision round
High-Volume
$249 CAD / month
- Every new review answered
- Fair use up to 100 reviews / month
- Themes note included
- Priority weekday turnaround
Prices in CAD. If a business regularly goes past its fair-use limit, we’ll suggest the next plan. We’ll still answer every review that month — there are never surprise charges. Interac e-Transfer to [email protected].
Quality first
A reply that could be pasted under a different review fails our bar. Every draft has to sound like you wrote it after reading that exact review.
What you get
- Specific, personal replies — never generic filler
- Checked against facts you approve in a short intake
- Reviewer’s first name used when Google shows one
- Varied openings across a batch so they don’t sound copy-pasted
- AI-assisted drafting, then checked against your facts and our style guide before anything reaches you
What we don’t do
- No fake reviews
- No review removal
- No ranking guarantees
- Never ask for your Google password
- No selling your data
Why not just use software?
Review tools and AI drafts can help. For a busy trade, the bottleneck is usually the same: someone still has to log in, check each reply, and post it.
Software / DIY AI
- Drafts a reply for you to review
- You (or a staff member) still log into Google and post
- Easy to fall behind when the truck is busy
- Same thank-you lines can creep in if nobody edits
Tidewater Reviews
- We write the reply against your facts and voice
- We post for you once you approve (or after the 48-hour window on non-sensitive reviews)
- You stay in control — especially on 1–2 star and sensitive reviews
- Drafts-only is available at the same price if you prefer to paste them yourself
Honest take: if you enjoy writing replies and never miss one, software may be enough. If answering reviews keeps slipping, done-for-you posting is what we sell.
Example reply
Illustrative only — invented for this page so you can see the style. Not a real customer review.
EXAMPLE — not a real customer
EXAMPLE review (fictional — not real)
★★★★★
“Mike showed up on time for our heat pump install in Dartmouth and walked us through the thermostat settings. Clean work and clear pricing.” — Sarah K.
EXAMPLE Tidewater reply (fictional business)
Thanks, Sarah — glad Mike got you sorted on install day and that the walkthrough helped. If anything comes up with the thermostat after a few weeks of use, just give the shop a call and we’ll take care of it.
This pair is clearly labelled as an example. We never invent customer reviews for marketing, and we never present made-up results as real clients.
A note from Austin
I’m Austin Caulier. Tidewater Reviews is based in Trenton, Nova Scotia, and we write English Google review replies for home-service trades across Canada — cleaning, plumbing, HVAC, electrical, landscaping, and similar shops that want every review answered without spending evenings on it.
Quality comes first: a reply has to fit that exact review, use only facts you’ve approved, and sound like your business. No fake reviews, no ranking promises, and no asking for your Google password. If you want to see how we’d sound on your profile, start with the free review audit.
— Austin
FAQ
Short answers to the questions we hear most.
Do you need my Google password?
No. You add [email protected] as a Manager through Google’s own Business Profile sharing. You can remove that access anytime. Prefer drafts only? We’ll email replies and you post them yourself.
What happens if I don’t like a reply?
Every batch is emailed to you first. You have 48 hours to edit or object. We won’t post anything you’ve flagged, and 1–2 star or sensitive reviews only go live after your explicit OK.
How fast do you reply to reviews?
Your first backlog batch is done within 3 business days of access and intake. Ongoing monthly reviews are answered within 2 business days. 1–2 star and sensitive reviews are always posted only after you say yes.
How do I pay?
Interac e-Transfer to [email protected], paid before work starts. Pricing is in Canadian dollars. Month-to-month plans cancel anytime.
Is this AI?
Yes — drafting is AI-assisted. Every reply is checked against the facts you approve and our style guide before it reaches you. We disclose this up front; we don’t pretend a human typed every word from scratch.
Who is this for?
Home-service businesses with a verified Google Business Profile — cleaning, plumbing, HVAC, landscaping, electrical, and similar. Best fit if you get steady new reviews and want consistent, personal replies without writing them yourself.
What if I get more reviews than my plan’s fair-use limit?
We’ll still answer every review that month, then suggest the next plan if you’re regularly over. There are never surprise charges.
Start with a free review audit
Send your business name and Google Maps link. We’ll send your review count and rating, how many reviews have no reply, and three sample replies — free, with no obligation.
Email [email protected]